Privacy Policy
Last updated: May 1, 2026
01
Introduction
myBwell ('we', 'us', or 'our') is committed to protecting the privacy of our members and visitors. This Privacy Policy describes how we collect, use, and safeguard your information when you use the myBwell mobile app and website.
02
Information We Collect
We collect information you provide directly when you create an account, purchase a membership, or contact our support team. This includes your name, email address, phone number, date of birth, and payment details. We may also collect device information, usage data, and location data when you use our services.
03
How We Use Your Information
We use your information to provide and improve our services, process membership transactions, connect you with healthcare providers, send you updates and promotional content (with your consent), and comply with legal obligations.
05
Data Security
We implement industry-standard administrative, technical, and physical safeguards to protect your information. However, no system is completely secure and we encourage you to use strong passwords and notify us of any suspicious activity.
06
Your Rights
You have the right to access, correct, delete, or export your personal data, and to withdraw consent at any time. You can manage most preferences directly within the myBwell app or by contacting our support team.
07
Contact Us
For questions about this Privacy Policy or our data practices, please contact us at privacy@mybwell.ae. We aim to respond within 5 business days.